🧾 Refund and Return Policy – HAK MRS Solution
At HAK MRS Solution, your satisfaction is our top priority. We believe in building long-term trust by providing high-quality IT and digital services.
This Refund and Return Policy explains how we handle cancellations, refunds, and returns for our products and services in Pakistan.
🔹 1. Service-Based Refunds
Since HAK MRS Solution provides digital and IT services, refunds are available only in specific cases:
- If the project has not been started yet.
- If you cancel within 24 hours of payment.
- If we fail to deliver the agreed services due to internal issues.
Once work begins or deliverables are shared, no full refund will be issued. Partial refunds may apply depending on project progress.
🔹 2. Product-Based Refunds (Digital Deliverables)
For items such as software, scripts, or digital designs:
- Refunds will be provided only if the product fails to work as described.
- You must report the issue within 3 working days of delivery.
- After verification, our team will process a partial or full refund if applicable.
🔹 3. Payment Disputes
If any payment issue arises (such as double deduction or wrong billing), please contact our support team at
📧 support@hakmrssolution.com or 📞 +92-322-8846469
within 48 hours so we can resolve it promptly.
🔹 4. Project Cancellation Policy
Clients may cancel their project before development or design work begins. Once our team starts working, only a partial refund may be issued based on completed work percentage.
🔹 5. Refund Timeline
Approved refunds are processed within 7–10 business days. The amount is refunded to the original payment method used during the purchase.
🔹 6. No Refund Conditions
Refunds are not applicable if:
- The project scope has changed mid-way.
- Delay is caused by client-side feedback or missing content.
- The client fails to respond or provide necessary information.
- The project is completed and delivered as per the original agreement.
🔹 7. Contact for Refund Queries
If you have any questions about our Refund & Return Policy, please contact:
📧 info@hakmrssolution.com
📍 Mian Channu, Punjab, Pakistan
We aim to maintain fairness and satisfaction in every customer interaction.
🟢 Why Choose HAK MRS Solution?
- 100% transparent service process
- Fast response & dedicated support team
- Affordable packages for every business size
- Trusted by hundreds of clients across Pakistan
📌 Conclusion
At HAK MRS Solution, we work hard to ensure every client is happy and confident in our services. This Refund & Return Policy helps protect both our customers and our business — ensuring fair, honest, and transparent dealings every time.
